RETURNS & REFUNDS

Statutory rights

Nothing in this policy limits rights that cannot lawfully be excluded. If Irish or EU consumer law applies to an order, the customer may have a 14-day cancellation right for most online purchases, subject to statutory exceptions.

Change-of-mind returns

Email peptideprodirect@gmail.com within 14 days of receiving the goods, clearly identifying the order and the decision to cancel. Unless an exception applies, return the goods within the following 14 days.

• Goods should remain unopened, sealed, unused and safely stored.
• The customer normally pays direct return costs for a change-of-mind return.
• Do not return temperature-sensitive or laboratory materials without receiving return instructions.

Faulty, damaged or incorrect goods

Contact peptideprodirect@gmail.com promptly with the order reference, photographs and a description of the issue. Peptide Prodirect remains responsible for goods damaged or lost before delivery and will assess the appropriate statutory remedy, which may include replacement or refund.

Refund timing

Approved refunds are returned by bank transfer to an account lawfully controlled by the purchaser. A cancellation refund is issued without undue delay and, where the statutory cooling-off right applies, within the legally required period. Reimbursement may be held until returned goods are received or evidence of return is supplied, where permitted.