CONTROLLED ORDERING / 06
CANCELLATION & ORDER REVIEW
When an order may be cancelled, reviewed, accepted or declined.
LAST UPDATED / 30 AUGUST 2026
Before payment
Items can be removed from the cart before the order is submitted. Once submitted, available stock is temporarily reserved while the bank transfer is awaited. An unpaid order expires at the time shown with its payment instructions and the temporary stock reservation is released.
After submission or payment
Request cancellation as soon as possible by emailing peptideprodirect@gmail.com with the order reference. If the order has not been dispatched, Peptide Prodirect will assess the request and any applicable statutory cancellation right. If dispatch has occurred, the returns process may apply.
Supplier review
Orders may be reviewed for accurate contact and delivery details, inventory, research-use eligibility, payment status, fraud prevention and lawful supply. Additional information may be requested.
Declined orders
An order may be declined where information is incomplete or inconsistent, stock is unavailable, payment is not confirmed, lawful supply cannot be established, or the stated use falls outside the research-only conditions. Where a bank transfer has already been received for a declined order, an appropriate bank-transfer refund will be arranged.
Statutory cancellation
Where Irish or EU consumer cancellation rights apply, the purchaser normally has 14 days from receipt to notify cancellation for most online goods, subject to statutory exceptions. Those rights are separate from the supplier’s pre-dispatch review and are not reduced by this policy.